Enhancing Tasmania Parks & Wildlife’s Customer Experience
The Communications Challenge
Located over 100 kilometres south of Hobart, the tourist site has no network coverage. Tasmania Parks & Wildlife Service recognised that, by enhancing its facilities with public WiFi, it could provide a superior customer experience to those looking to share their travel experiences online and promote the site to a wider audience.
In late 2016, Tasmania Parks & Wildlife Service contacted satellite broadband experts, Activ8me, for the solution.
The Activ8me Solution
however it was also important that visitors get internet access at the caves, which are located approximately a 20-minute drive from the visitor centre.
Due to the distance and terrain between the two sites, the most cost-effective solution was to install two hotspots – one at each site, with a fully managed Pay As You Go service.
The service boasts over 98 per cent uptime, even in adverse climactic conditions. Overall the solution provided reliability, flexibility and scalability for the growing number of visitors.
“People are using their mobile devices to share their experiences on social media as they explore spectacular subterranean formations, relax in the thermal springs pool, or tuck into a barbecue in the lush surroundings. Not only is it the best type of promotion for Hastings Caves, it also delivers the customer experience tourists have come to expect from destinations.”
– Beth Russell, Hastings Cave Business Manager.
Why does Rising Connection recommends and collaborates with Activ8me (a subsidiary of APN), working with them as Partners in supplying remote NBN connectivity.
- With over 15 years’ experience, Activ8me is a progressive organisation that continually aims to solve remote
- Australia’s largest NBN™ satellite broadband provider
- Remote and rural NBN™ expert
- Prioritised Australian Customer Care team
- Dedicated R&D team solving communication challenges
- 100% Australian owned and operated
- ISO Certified
This demonstrates to Rising Connection that you will have the Quality, Reliability and Product Support.
The team at Rising Connection went to amazing lengths to help understand the challenges and find a solution for us to use, we look forward to an ongoing relationship as we grow
Rising connection came in with an end to end solution, giving us the time and support we needed, the solution has given us the commercial confidence to know we are equipped to deliver the requirements of our customers on time